KTSClick

Terms & Condition

Terms and Conditions

This web site (“https://www.ktsclickesolution.com”/”www.ktsclickworld.com”) is published and maintained by Ktsclick E-Solution Pvt Ltd, a company incorporated and existing in accordance with the laws of the Republic of India. When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below. When you access any sub-site (whether belonging to an ‘associate’ of KTSCLICK or otherwise) through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site. Sub-sites may contain such additional terms and conditions of use as may be set out in such sub-site. These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between KTSCLICK and You with respect to your use of this Site.

PLEASE READ CAREFULLY THESE TERMS & CONDITIONS BY PROVIDING YOUR CONSENT AND/OR USING THIS PLATFORM YOU INDICATE YOUR UNDERSTANDING AND ACCEPTANCE OF THESE TERMS OF USE.

INTRODUCTION

Company is inter alia engaged in the business of providing digital /technological financial solutions and various services to its customers in India through the Platform (as defined below) either directly or through its business partners including but not limited to Retail Partners (as defined below). The services include access to digital financial services provided by various service providers, goods or products (including Company developed products and services and third-party goods), financial services provided by financial institutions and non-financial products and services (“Company Services”)
You understand, agree and acknowledge that your engagement as the Retail Partner and the use of this Platform, Website and/or Company Services including all information, tools and services available from this Platform to the Retail Partner and the Consumer is conditioned upon the successful completion of Verification Process and Your acceptance of all terms, conditions, policies and notices stated here, the terms whereof are subject to change at any time without prior notice to You. Any new features or tools which are added to the current Platform shall also be subject to this Agreement. To ensure that You are aware of the changes, please review this Agreement and all the documents referred to hereunder periodically.

DEFINITIONS

“Applicable Law” Shall means includes all applicable Indian statutes, enactments, acts of the state legislature or parliament, laws, ordinances, rules, regulations, notifications, guidelines, directions, directives and orders of any governmental authority, statutory authority, board, Bank, National Payments Corporation of India (NPCI), RBI, Unique Identification Authority of India (UIDAI) or courts of law, Business Correspondent Guidelines issued by RBI from time to time, Payment & Settlement Systems Act, 2007, Payment & Settlement Systems Regulations, 2008, Policy Guidelines on Prepaid Payment Instruments in India, and any other guideline in relation to pre-paid cards issued from time to time by Reserve Bank of India and in each case, any implementing regulation or interpretation issued hereunder including any successor Applicable Law;

“Company” / “Us” / “We” / “Our” shall mean Ktsclick E Solution Pvt Ltd, a private limited company registered under Companies Act, 2016 and having its registered office at 15 Crooked Lane 3rd Floor Behind Income Tax Building Kolkata 700069 West Bengal India (which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include its successors and permitted assigns);

“Ktsclick Account” shall mean the access account created by a User to avail Services on Website and/ or Platform;

“Person” shall mean any individual (including personal representatives, executors or heirs of deceased individual) or legal entity, including but not limited to, any partnership, joint venture, corporation, trust, unincorporated organization, limited liability company, limited liability partnership or governmental authority;

“Personal Information” shall mean any personally identifiable information provided to Us by a User for creation of a KTSCLICK Account or availing Services through Website and/or Platform;

“Retail Outlet” shall mean the place of business from where the Retail Partner shall provide Services of Company and/or utilize / make available the Company Services to be utilized by the Consumer;

“Services” shall mean the services provided by Company through its Platform including but not limited to financial inclusion services in partnership with banks as business correspondent, distribution of financial products and services including loans, insurance products, investment services, issuance and sales of wallets and prepaid cards and non-financial nature products and services through the Platform in collaboration with various partners;

“User” / “You” / “Your" / "Retail Partner" shall mean any natural or legal person who has access to and is using Platform for the purpose of being engaged as a Retail Partner in accordance with the terms of this Agreement;

“Website” / “Platform” shall mean and include www.ktsclickworld.com, mobile application of Company, any successor website/ applications, any website of Related Entity or any other channel facilitated and permitted by Company including but not limited to App, any other digital medium including phone, displays, emails, social media interfaces, messaging interfaces, wallet, payment intermediaries using Company’s interface;

“Customers” / “Consumer” shall mean the end users approaching to the Retail Partner for availing the Services;

“Privacy Policy” shall mean the privacy policy which is separately given on the company website;

“Service Provider” means the entities engaged in the business of provision of the Services in respect of which KTSCLICK has or may have, agreements from time to time, authorizing KTSCLICK, for onward provisioning, sale, distribution and supply of such Services through the Retail outlet;

“Software” shall include custom built software that is owned by Company, or software that has been licensed from third party suppliers by Company and in relation to which Company has obtained the right to sub license from such third party suppliers, as modified/ replaced from time to time, that enables Retail Partner to utilize Company Services on communication devices such as computers, mobile phones and other handheld wireless devices etc. as identified by Company from time to time;

“Transactions” shall mean the electronic transactions undertaken by You pertaining to onward provisioning, sale, distribution and supply of Services to the Customers through the platform;

“Platform” shall mean the Software accessible through the Website.

SYSTEM REQUIREMENTS

In order to access the Portal and provide the Services, You are required to have an internet compatible and internet enabled desktop/laptop and/or mobile device.
It is Your responsibility to ensure Your mobile device/desktop/laptop meets all the necessary technical specifications to enable You to access the Portal and provide the Services

YOUR OBLIGATIONS

A. Following Obligations shall apply to You, generally in respect of all the Services.

(a) General in nature

You shall at all times comply with instructions, directions, guidelines and policies issued by KTSCLICK, from time to time relating to the performance of Your obligations as Ktsclick Agent/Merchant/Retail Partner under these Terms. You shall also, at all times comply with the provisions of, and maintain and preserve all records, registers, books and papers and information which shall be available for inspection and audit along with supply of extracts thereof, as and when required either by KTSCLICK or RBI or Bank or National Payment Corporation of India or Service Provider or other competent statutory authorities.
You agree and acknowledge that the access and use of the KTSCLICK portal by You is voluntary and of Your own accord and Your access and use of the portal shall be subject to the Applicable Laws (as defined).
Transfer of Ownership: Ktsclick Account /Agency/Franchise ownership is strictly non-transferable as per company terms & policies. All rights and privileges associated with agency ownership are exclusive to the original owner and cannot be assigned, sold, or transferred to any other individual or entity or third-party organization.
You shall be responsible in resolving the complaints/ disputes from the Customers and third parties against You arising on any account whatsoever. You acknowledge that KTSCLICK shall not be liable and responsible in any manner whatsoever for any complaints/ disputes or issue arising between You and the Customer and third parties.
You undertake that You shall at Your own risk and cost keep and maintain your retail outlet in proper manner for rendering of the Services to the Customers.
You shall not indulge in or promote any unlawful, illicit or illegal activity or purposes while providing the Services.
The terms and conditions specific to a particular Service(s) shall be applicable on You and KTSCLICK when You opt for such Service(s).
You acknowledge that in respect of certain Services, You shall not be entitled to deal in them unless Your account has been approved by the respective Service Providers (as defined).
You acknowledge that KTSCLICK officials shall have the right to undertake a visit on Your outlet or shop location on any day to satisfy itself about the authenticity and credibility of the information provided by You during or before your enrolment as an Agent/Merchant/Retailer with KTSCLICK or in connection with performance of any obligations by You under these Terms.
You shall ensure that You shall carry out all due identification and verifications of the Customer and comply with all Know Your Customer (KYC) requirements, as may be required by the Applicable Law and as per policies as communicated by KTSCLICK from time to time, before initiating any Transactions as requested by the Customer.
Company may, at its sole discretion and with or without consideration, provide training manuals, technology support, ongoing advice and assistance to Retail Partner and designated employees of Retail Partner including without limitation the provision of brochures, pamphlets, charts, banner, signboards, signage and other materials for the purposes of advertisement, promotion and marketing Company Services. Any materials supplied by Company shall be utilized solely in relation to the provision of Services and Retail Partner shall ensure that such materials are not utilized for any other purpose.
By accepting portal access, you agree to perform transactions on regular basis through the portal. If your portal remains inactive or if it is found that no transaction is made from your ID/Ktsclick account for over 6 (six) months, KTSCLICK reserves the right to deactivate your portal temporarily/permanently with or without prior notice.
In case of change of any details pertaining to your business and engagement with KTSCLICK as an Agent/Merchant/Retailer or changes in the contact details like Mobile no./Email id/registered address/ Shop Location change, You shall inform KTSCLICK of the same promptly in writing or by email, providing full details of such changes.
You hereby agree and permit KTSCLICK and/ or Bank to use Your personal information (including sensitive personal data) and to share the same with any government/ statutory/regulatory/law enforcement authorities/ agencies and payment networks, for monitoring and/or reporting purposes.
You shall not cede or assign any of Your rights or obligations under the Terms without the prior written consent of KTSCLICK.
You shall not take any additional fee directly from Customer on behalf of KTSCLICK.
You hereby agree to abide by all the terms, conditions, privacy policy, cancellation & refund policy, and obligations as mentioned anywhere else on the Website/Portal, which shall be considered as incorporated herein by way of reference and that they shall be binding on you without any contest or demur.
You hereby acknowledge and agree that the Terms may be amended by KTSCLICK in its sole discretion, and such amendment shall be binding upon you from the date of publishing of the same on the Website/Portal. You shall not be entitled to challenge the discretion of KTSCLICK at any point in time in any forum.
KTSCLICK may or may not inform You about changes in these Terms. You hereby agree that You shall check the Terms regularly to keep yourself updated on the said changes.
The Franchise Fee is a one-time (may be part-payment/installment option available), non-refundable payment for registration and/or activation of your opt services /products, confirming your agreement to our terms. Upon successful payment, services are considered activated, and a unique agency code is generated after completion of all verification process. All payments are final, and any refund requests will not be entertained. By proceeding, you acknowledge acceptance of these terms, understanding no refunds/adjustments will be made. Booking orders can only be replaced with new products/services is subject to company policy & applicable schemes and company management’s discretion.
To avoid forfeiture, full payment must be cleared within 15 days from the initial payment date. Failure to meet this deadline will result in franchise/service activation being withheld, and the paid amount will be forfeited.

22. You acknowledge that the services under these Terms are on 'as is' basis and it shall not hold KTSCLICK liable for any deficiency of services as being availed by it. You further acknowledge that the scope of services may be changed by KTSCLICK and/or the Bank, at any point of time during the term of Your engagement with KTSCLICK

By opting 'KTSCLICK Courier Seva', you acknowledge that this service is limited to providing courier and logistics solutions, and does not include delivery points or similar services. KTSCLICK does not guarantee for provide any parcel/shipment provision.
By opting the ‘E-Governance Service’, you acknowledge that you will be redirected to the concerned Government or its affiliate's website, and that KTSCLICK disclaims all liability for any unavailability of services.
Commission rates for services/products are dynamic and subject to change at any time, increasing or decreasing based on various factors, including service provider changes. KTSCLICK reserves the right to modify commission rates without prior notice.

(b) Advertising and Representation as an Agent/Merchant/Retail Partner of KTSCLICK

You shall always ensure to intimate the Customers that the Services are being provided under the brand "KTSCLICK" which is owned and powered by KTSCLICK E-SOLUTION PRIVATE LIMITED.
You shall not make use of KTSCLICK's logo/mark on any slips/receipts, visiting cards, letter heads etc. without written approval/consent of KTSCLICK.
You undertake that You shall not do anything that damages the name, goodwill and reputation of KTSCLICK, its subsidiaries, clients, suppliers and affiliates and shall protect and enhance the name, goodwill and reputation of KTSCLICK during the course of the fulfillment of Your obligations under these Terms.

(c) Technology-related Obligations

You agree to maintain the strict secrecy and confidentiality of log-in credentials provided to You and You shall not disclose the same to any third party. You agree that You shall be solely responsible for any unauthorized use or disclosure of Your user-id and password and KTSCLICK shall not be liable in any manner whatsoever for any losses, claims, liabilities arising out of or in connection with such use and/or disclosure.
You shall ensure availability of the required infrastructure, system, hardware, software, network, scanners and other devices, as required for the provisioning of the Services at Your outlet.
You shall promptly notify KTSCLICK, in the event there is an error in the Your connection with KTSCLICK or You are unable to process the Transactions for any other reason whatsoever.
You acknowledge that in the event of instability of KTSCLICK's system or an emergency, KTSCLICK may, upon written notice to You, temporarily suspend the access to the Service and Portal.

(d) Transaction related obligations

Float Amount: You shall at all times maintain with KTSCLICK wallet, such minimum amount as directed by the KTSCLICK ("Float Amount") towards the access of Services. This Float Amount shall be replenished from time to time by You in order to maintain the minimum amount of Rs. 100 as specified above. Maintenance of such Float Amount is the essential condition for completion of any transaction through KTSCLICK portal. You agree that the Transaction Amount payable by You shall not exceed the Float Amount at any point of time in any circumstances.
Funds deposited in your KTSCLICK wallet (e-limit) are non-transferable and wallet balance cannot be redeemed or transferred to bank account (except in case of using DMT services) or any other digital wallet/account or any other individual or third party entities. These funds can only be utilized for KTSCLICK services.

B. Following Obligations shall apply to You, in respect of the specific Services, as outlined below:

(a) For AEPS & Aadhaar Pay Services:

You acknowledge and agree to comply with all the rules and regulations, and guidelines regarding AEPS &Aadhaar pay transaction time to time set by NPCI and RBI to access AEPS & Aadhaar Pay Services via KTSCLICK portal.
You acknowledge that the access to AEPS & Aadhaar Pay services shall be subject to approval of the Bank. KTSCLICK shall in no way be liable or responsible for any claims, losses and liabilities, by whatever name called, incurred by You in the event of Your on-boarding being denied/ rejected/not accepted by the Bank.
You shall under no circumstances adopt unethical Transaction practices, including but not limited to, doing transactions without a valid purchase in case of Aadhaar Pay.
You acknowledge that the services under these Terms are on 'as is' basis and it shall not hold KTSCLICK liable for any deficiency of services as being availed by it. You further acknowledge that the scope of services may be changed by KTSCLICK and/or the Bank, at any point of time during the term of Your engagement with KTSCLICK.
For the purpose of Your on-boarding in AEPS or any other banking Service, You shall provide to KTSCLICK all documents evidencing Your identity and address and nature of business activities, including without limited, Proof of Identity, Proof of Address, Constitutional Documents (for Non Individuals), Tax Identification Number, Bank Account Details (Cancelled Cheque / Bank Letter) as directed by KTSCLICK from time to time.
You will be solely responsible for all risks and liability arising out of Transactions, including but not limited to payment instructions, Chargeback and any fraud with regards to Your business.
You agree that any charges accepted by You, which proves to be uncollectable, and which was incurred in any of the following circumstances shall be exclusively Your financial responsibility. You agree to the non-payment of such charges or the Chargeback of such uncollectable charges (as the case may be) by Bank/KTSCLICK, without any demur or protest:

Any transaction which is not a valid transaction.
Any charge incurred involving the forgery of the Customer's biometric data or any other Aadhaar related information, and/ or where the Bank reasonably believes the transaction to be irregular and/ or fraudulent.
Any charge incurred which involves a Charge Slip which is incomplete or illegible as to the Customer's name, or any other Aadhaar related details of the Customer.
Any charges for merchandising or services in an amount in excess of the advertised price.
There is a violation of the terms and conditions in relation to a Transaction or any CSP operating instructions.
Change of "Business Activity"/ "Business Name"/ "Business Location" without informing to KTSCLICK and acceptance of change by KTSCLICK.

You hereby confirm and acknowledge that You have complied and shall comply with all Applicable Laws of the land, rules and further acknowledges that KTSCLICK shall have no obligation to verify whether or not You have acted in accordance therewith.
You hereby agree and confirm that KTSCLICK will be entitled to stipulate or amend at any time, and from time to time, operating rules relating to (i) the Transactions contemplated by these Terms; (ii) any services that may be rendered to You by KTSCLICK; (iv) any other matter relating to use or Authorization of AEPS/ Aadhaar Pay services; or (v) any dealing with Customers. You hereby agree to comply, follow and abide by such CSP operating instructions as applicable from time to time as per Banks/RBI requirements.
You irrevocably agree, that all payment processing effected on the AEPS & Aadhaar Pay & or any other financial transaction transacted from your merchant ID shall be deemed to have been effected by You, Your authorized employees and / or agents. You shall not dispute claim or deny the payment processing for any reason.
You shall not capture any Aadhaar related information of the Customers except to the extent necessary for the purpose of the Transactions. Under no circumstance shall You store the Aadhaar related information of the Customers, or any other personal information of the Customers in any form.
The AEPS & Aadhaar Pay facility provided by Bank shall be used by You only for lawfully permitted activities and in line with the terms and conditions as per the Terms.
You shall reimburse KTSCLICK in case of Chargebacks as received by KTSCLICK from the Bank.
You hereby agree to pay the applicable fee/surcharges for the Aadhaar Pay facility.

(b) For IRCTC Agent ID & Online booking of railway e-tickets:

You are required to provide the correct address, unique mobile no, unique mail id, Pan no & mobile IMEI No. for the registration as RSP (Retail service provider) with IRCTC
To ensure timely registration and activation of your IRCTC Agent ID, you must fulfill all requirements and submit necessary documentation within a maximum period of 60 days from payment. Failure to comply may result in delayed or unsuccessful registration processing. The company shall not be held liable for such delays.
You shall keep a sign board outside our shop or outlet that displays IRCTC service charges, agent service charges and payment gateway charges, and rules and regulations along with IRCTC's logo.
You shall not popularize Yourself as 'Authorized Railway Agents', but only as a IRCTC Authorized E-Ticketing Agents' in respect of services for online booking of railway e-tickets.
Mobile number of the customer or one of the passenger(s) while booking the ticket is mandatory.
You shall ensure that no modification/alteration/tampering of the Electronic Reservation Slip (ERS) is done.
You shall obtain a written request from the Customers before TDR cases are filed with the Railways.
For all Transactions where refunds are requested by the Customer, You refund the money as per cancellations rules to the customers immediately in all cases (within 3-5 days from the date of receipt from Service Provider)
No extra charges in any form whether for cancellation of the ticket or checking the availability status shall be collected from the Customers.
You shall not print Reservation Application Forms with IRCTC Logo on top.
Renewal of IRCTC ID: The Principal Service Provider (PSP) will send a written notification 30 days before your IRCTC ID expires. You'll have 15 days to either decline renewal or pay the yearly renewal fees. Successful payment renews your IRCTC ID for another year. If you fail to respond within 15 days, it'll be considered acceptance, and you'll be deemed to have agreed to renew your IRCTC ID. If you don't pay the renewal fees within the specified timeframe, the PSP will deduct the amount from your Security Amount. Failure to pay will result in deactivation of your IRCTC ID on the expiry date. You'll still have access to your IRCTC ID and services until the expiry date, even if you decline renewal.
During the Term of this Agreement and subject to the provisions of this Agreement, RSP hereby authorizes the PSP to: a) deduct the yearly renewal fees paid by the PSP to IRCTC on behalf of the RSP for the purpose of providing access to the IRCTC Services from the Security Amount maintained by the RSP with the PSP
: b) deduct any penalty/fine imposed by IRCTC on the PSP, in case of any default and/or failure on the part of the RSP in complying with the guidelines issued by IRCTC in relation to performance of activities by the RSP while providing IRCTC Services, from the Security Amount maintained by the RSP with the PSP; (c) limit/block access to the IRCTC ID of the RSP in case of default and/or failure on the part of the RSP in complying with the guidelines issued by IRCTC in relation to performance of activities by the RSP while providing IRCTC Services or in case of any default in complying with the instructions given by the PSP from time to time.
RSP agrees and acknowledges that IRCTC and/or PSP shall have the right to permanently, suspend or terminate the IRCTC ID of the RSP in the event that the RSP fails to renew the IRCTC ID within aforesaid Period or before the expiry period.
You (RSP) acknowledge and agree that IRCTC and/or the Company(PSP) shall reserve the right to temporarily or permanently deactivate your IRCTC ID in the event that you does not access IRCTC services or you have not booked any ticket using IRCTC Agent ID for a period exceeding 6 (six) months.
RSP agrees and acknowledges that once the IRCTC ID is deactivated it cannot be reversed.

For more details you can check IRCTC Rules & Regulations for Agents: https://contents.irctc.co.in/en/Rules%20&%20Regulations%20for%20the%20Agents.pdf

(c) Terms & Conditions for Courier Franchise

Applicability: These conditions apply to the shipments booked through KTSCLICK portal from and between specific locations within the territory of India by utilizing single or multimodal transport options. These conditions supersede any other terms or conditions, and agreement, oral or written. Rights and liabilities of KTSCLICK & in its associated courier channel partner and the User are governed by the terms and conditions set out herein below.

Definitions:

“Delivery” means tendering of a consignment/shipment to a recipient or intimation about arrival of the consignment/shipment to a recipient at the destination.

“KTSCLICK/We” means KTSCLICK E –SOLUTION PRIVATE LIMITED or any of its associate courier channel partners or authorized representatives.

“User/You/Merchant” means any person or agent or their representative who using the KTSCLICK portal for courier service.

“Parties” means and includes Sender & Recipient or their authorized representatives.

“Sender” means the person or organization booked a consignment/Shipment through KTSCLICK portal for delivery and “Recipient” means the person or an organization entitled to receive the consignment/shipment.

‘'Shipment” or “Consignment” refers to any document, parcel, or package booked through the KTSCLICK portal, assigned an Order ID and Airway Bill Number by the User on behalf of Parties, regardless of quantity, value, or commodity type.

“Freight” means the transportation charges alone, and it excludes taxes and any specific charges applicable for any value added services.

“Declared value for carriage” or “Order value” shall mean the value assigned by the User on behalf of sender for the purposes of unrecoverable damage to or loss of shipment while the same is in the custody of assigned courier partner. “Declared value for Carriage” shall be applicable when the sender insures the goods externally and chooses “Owner Risk” and also when the consignment/shipment is opted to be covered under “Carrier Risk”.

By utilizing KTSCLICK courier services, the User confirms that the Consignment/Shipment has been prepared in accordance with the instructions of the Parties, and its contents accurately reflect their intentions, and its contents are binding on the Parties.
The Shipment booked via KTSCLICK portal strictly based on the information given by User/You on behalf of Parties at the time of booking. The Parties/User shall remain solely liable for any consequences arising out of any false or wrongful information or declaration.
The User on behalf of Parties shall provide complete address of sender and recipient along with valid contact numbers and correct Postal Index Number (PIN code). Any service failure arising out of any defect in such details shall be at the sole responsibility & risk of the User or Parties.
The User on behalf of Parties hereby agrees to pay all applicable freight and related charges, including but not limited to freight costs, fuel surcharges, taxes, duties, insurance premiums, customs clearance fees, storage fees, handling charges, and any other charges related to the shipment, and acknowledges that payment of such charges is their sole responsibility, with us reserving the right to deduct such amount from User wallet at the time of booking or afterwards.
In the event of any shipment being held up by any statutory authorities such as, but not limited to, Goods and Services Tax, Excise, Customs, Check-Post officials, etc., KTSCLICK shall not be responsible for any consequential losses or for refund of freight charges.
Packing and Labeling: The Sender is solely responsible for ensuring adequate packaging of the Consignment to withstand normal handling and transportation conditions. The User must verify that the packaging meets these requirements. KTSCLICK will not be responsible for any loss or damage due to inadequate or inappropriate packaging.
Perishable Articles: Any shipment containing perishable articles having shelf life of less than 7 days is not acceptable for courier/shipping. KTSCLICK shall not be liable for any loss or damage to any such shipment arising consequent to any delay in delivery.
Limited liability for Delay: In the event of any delay in delivery of a shipment, KTSCLICK shall not be liable for any consequential or indirect losses or damages, including but not limited to loss of income or profits or claims by the User/parties or any other entity affected because of a delay.
In the event of damage or loss or mis-delivery of a shipment, the maximum liability assumed by KTSCLICK on a Shipment is limited to Rs.100 or value of goods whichever is lower unless the sender declares a higher value as “declared value for carriage” and also pays the applicable Risk Surcharge thereof as “Carriers Risk” at the time of tendering the shipment.
Fragile/breakable articles such as TV Sets, articles made of glass or porcelain, glassware, and items of extra ordinary value such as crystals, paintings, antiques etc, and commodities which are perishable in nature shall not be covered under “Carrier Risk”. KTSCLICK’s liability shall be limited to a maximum of Rs. 100 while shipping such commodities.
The “Declared Value for Carriage” or Order Value must be less than or equal to the value of goods.
All claims in respect of loss or damage of shipment booked via KTSCLICK shall be made within a period of 3 business days from the date of delivery/lost of shipment marked on status. Any claim requests received after this period shall not be entertained. Similarly freight refund requests shall not be entertained beyond 3 days from the date of delivery/lost marked on status.
Freight Refund: The refund of freight shall not be entertained if a service failure is resulted from any Force Majeure conditions such as strikes, bandhs, elections, rains, floods, fire, accidents or other natural calamities and any other events such as sudden or planned road closures or traffic diversions during festivals, political rallies, religious processions etc or any other reasons beyond direct control of KTSCLICK or its courier channel partner. This also includes any routine or sudden inspections carried out by any authorities or tax recovery agencies such as but not limited to Excise, Customs, Sales Tax, municipalities or any other authorities competent to inspect goods or vehicles.
If the Parties do not take delivery of the shipment or it remains undelivered due to any reason such as wrong or incomplete address or refusal by recipient to receive the items or containing prohibited items or if the packaging of a shipment is damaged to the extent that repacking is not possible resulting in non delivery or the consignment is found as likely to cause damage to other goods or cause injury to individuals, then the User on behalf of Parties shall still be liable to pay freight charges and all other dues and charges to KTSCLICK.
Volumetric weight – Light weight bulky parcel is charged according to volumetric weight. To calculate the volumetric weight of any parcel, the following formula applies:- Length x Width x Height (cm) / 5000=Volumetric weight (Kgs)
KTSCLICK shall not provide any proof of delivery (POD) after 3 days from the date of delivery marked status on tracking details.
KTSCLICK provides domestic courier services exclusively within India's geographical boundaries. We do not support international shipping or deliveries outside India's borders through our platform. We will notify you If any future enhancements to our services, including potential international shipping capabilities.
We facilitate up to three delivery attempts for your order, subject to the selected courier partner's policies and Non-Delivery Report (NDR) reasons. Typically, most courier partners make three attempts before returning orders to origin, although some may mark RTO after the 1st attempt.
Commissions are exclusively paid out for products that are successfully picked up by consigned courier partners. Canceled shipments, or those not picked up, do not qualify for commission payouts.
Courier rates displayed on KTSCLICK portal provided by courier partners are subject to change time to time and vary depending on our partnered courier services. KTSCLICK does not assume liability for any discrepancies or fluctuations in rates.
In the event of a weight discrepancy reported by our courier partners, Seller/User may either accept the claim or reject and dispute it. Rejected disputes must be notified within five days, accompanied by requisite images of the disputed shipment (or demo parcel, if applicable), adhering to courier guidelines. We will subsequently raise a dispute on the seller's behalf, ensuring resolution within 5-6 days. Failure to respond within the stipulated timeframe may result in automatic acceptance of the courier's weight & authorizing KTSCLICK to debit differential applicable charges or excess amount from User wallet.
KTSCLICK facilitates dispute resolution for delivery issues. You can raise a delivery dispute by notify us by mail to care@ktsclickworld.com under following conditions: a) If the status of your shipment shows delivered/RTO delivered but you haven’t received the shipment physically; b) If the received shipment is either damaged/incorrect/empty/incomplete; c) If the shipment is physically delivered but the status indicates otherwise
In case of any delivery dispute, You need to share the proof of your dispute which will be the images or videos of your shipment. We ask for proof in the form of an image in order to have concrete evidence to back up a delivery dispute in front of the courier. This allows us to accurately assess the situation and determine the appropriate resolution. Without an image, it can be difficult to accurately determine what occurred during the delivery process and make a fair decision. You will receive an update on your dispute within 10 -14 business days.
Our services are exclusively focused on providing courier and logistics solutions. We do not offer any delivery points or similar to that type of services or guarantee parcel/shipment provision. By opt our courier service, you acknowledge understanding of this service scope.
Shipping of certain items through KTSCLICK is strictly prohibited, and attempting to do so may result in prosecution, fines, or imprisonment. KTSCLICK disclaims liability for loss, damage, theft, or misappropriation of such items, which include, but are not limited to, the list of dangerous and prohibited products are: oil-based paint and thinners (flammable liquids), Industrial solvents, insecticides, garden chemicals (fertilizers, poisons), lithium batteries, magnetized materials, Machinery (chainsaws, outboard engines containing fuel or that have contained fuel), Fuel for camp stoves, lanterns, torches or heating laments, automobile batteries infectious substances, any compound, liquid or gas that has toxic characteristics, bleach, flammable substances classified as dangerous goods for transport by air, precious stones, gems and jewelry, uncrossed (bearer) drafts/cheque, currency and coins, poisons, firearms, explosives and military equipment, hazardous and radioactive material, foodstuff and liquor, any pornographic material & hazardous chemical items.

(d) For other B2B products

For pre-paid recharge services: KTSCLICK acts solely as a reseller of prepaid mobile recharge services, provided by telecommunications service providers (Telcos) or their distributors/aggregators. KTSCLICK does not provide mobile operator services, warrant, insure, or guarantee Telco services. Prepaid mobile recharge is sold without recourse against KTSCLICK for Telco breaches. Disputes regarding recharge quality, minutes, cost, expiration, or terms must be resolved directly between the customer and Telco. These terms apply to all prepaid recharge products on the KTSCLICK Platform. KTSCLICK shall not be liable for recharge partner failures.
For Bill payment service: You must provide true, accurate, current, and complete biller details. KTSCLICK shall not be liable for failed payment processing due to incomplete, inaccurate, or invalid biller data, insufficient funds, technical issues, payment gateway/banking network failures, or other circumstances beyond its control.

3. CHARGES AND PAYMENTS

Unless otherwise agreed in writing, You agree to give Non-refundable charge to KTSCLICK, as intimated by KTSCLICK for the purpose of provisioning of Services through the Portal. This charge will not be refundable in any circumstance and is a charge towards Services set-up and maintenance costs of KTSCLICK.
KTSCLICK may levy integration fee/ charges for integrating its systems with Your systems for enabling the provisioning of the Services. KTSCLICK may also charge fees from You like software or Portal up-gradation fee or any other fee to recover the cost of up-gradation/installation of software/Portal/any other equipment at Your end for the provisioning of the Services.
The charges and payments for the provisioning of the Services by You, as an Agent/Merchant/Retailer of KTSCLICK shall be as per details as prevailing on the date of Transactions as communicated via email or SMS or any other mode from time to time and in absence thereof, as specified on the Portal and the same will be subject to TDS and other taxes as per the laws applicable.

Site and Its Contents

This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
As long as you comply with the terms of these Terms and Conditions of Use, KTSCLICK agents you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.
Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions. Answers to such questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.

Ownership

All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the "Content"), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.
There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by KTSCLICK or otherwise. By displaying them on this Site, KTSCLICK is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
You may download such copy/copies of the Content to be used only by you for your personal use at home unless the subside you are accessing states that you may not. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.

Others Rights

If this Site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using the Site or any facility available hereunder, you shall not do any of the following:

1. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others

2. Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information

3. Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents therefor as may be required by law

4. Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer

5. Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded

6. Falsify the origin or source of software or other material contained in a file that is uploaded

7. Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.

User's Material

You are prohibited from posting or transmitting any defamatory, libelous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.
KTSCLICK assumes no liability or responsibility arising from the contents of any communications containing any defamatory, erroneous, inaccurate, libelous, obscene or profane material. KTSCLICK may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates KTSCLICK’s policies in any way.

KTSCLICK will fully cooperate with any law enforcement authorities or court order requesting or directing KTSCLICK to disclose the identity of anyone posting such materials.

KTSCLICK Rights

If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by KTSCLICK , as non-confidential.
You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way KTSCLICK uses such material.
Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by KTSCLICK anywhere in the world, in any medium, forever.

Transmitted Material

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to KTSCLICK does not cause KTSCLICK to have any special responsibility to you.
The copyright in the contents of this website belong to KTSCLICK. Accordingly KTSCLICK reserves all rights. Copying of part or all the contents of this website without permission of KTSCLICK is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.

Disclaimer

The material in this Site could include technical inaccuracies or typographical errors. KTSCLICK may make changes or improvements at any time.
The materials on this site are provided on an “As Is” basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, KTSCLICK disclaims all warranties of merchantability and fitness for a particular purpose.
KTSCLICK does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall Endeavour to ensure your fullest satisfaction.
KTSCLICK does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.
You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. KTSCLICK does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
You also acknowledge that through this Site, KTSCLICK merely provides intermediary services in order to facilitate highest quality services to you. KTSCLICK is not the last-mile service provider to you and therefore, KTSCLICK shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site.
KTSCLICK will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site.
Notwithstanding anything else to the contrary contained elsewhere herein or otherwise at law, KTSCLICK’s liability (whether by way of indemnification to you or otherwise) shall be restricted to a maximum of INR 1000 (Indian Rupees One Thousand only).

Availability

The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. You should check with your local KTSCLICK authorized representative for the availability of specific products and services in your area.

Terms and Conditions of Use

KTSCLICK may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.
KTSCLICK may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
KTSCLICK reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of KTSCLICK's systems as well as its clients’ interests are and remain, well-protected. Towards this end, KTSCLICK may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
KTSCLICK, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then KTSCLICK may cancel the said orders at any time up to 4 hours before the scheduled time of departure of the relevant flight or 4 hours before the expected date of visit to any property booked through KTSCLICK.

General Provisions

You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences.
KTSCLICK requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations.
By offering for sale travel to particular international destinations, KTSCLICK does not represent or warrant that travel to such point is advisable or without risk. KTSCLICK does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.
KTSCLICK reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. KTSCLICK shall have no obligation to take the needs of any User into consideration in connection therewith.
KTSCLICK reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice.
No waiver by KTSCLICK of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

KTSCLICK provide B2B wholesale rates which must be sold as part of package and must not be standalone.
Governing Law and Jurisdiction

These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Kolkata, West Bengal, India.

If any dispute arises between you and KTSCLICK during your use of the Site or thereafter in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Kolkata. The arbitration proceedings shall be in the English language.
The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time.

Terms & Condition

Terms and Conditions

KTSCLICK

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